Best Casino review

BestCasino is a relatively new and upcoming online casino that is operated by BestBet Ltd – a betting company that was licensed by the Malta Gaming Authority in 2013, and which also runs a pretty decent sports betting website.

As a casino, BestCasino states that its goal is to provide top-notch bonuses, promotions and competitions, meaning that you can hope to benefit from plenty of big money casino action.

That doesn't mean that they scrimp when it comes to the technical aspects of their website, which is actually very well designed with a clean aesthetic and easy to navigate interface. What's more, the BestCasino website hosts a wide variety of great slot machine games that are developed by NetEnt – one of the industry's leading casino game suppliers.

As far as customer service goes, BestCasino runs a live chat service – and it is quite responsive to any of its customers’ queries. That said, some of their customer support team members aren't native English speakers, which could make communication a little bit less than fluent.

A new name in town

BestCasino's parent company, BestBet, only recently received a licence to host online gambling activities from the Malta Gaming Authority in 2013. While this is a more than respectable seal of authenticity, it does indicate that BestCasino is a relative newcomer to the business. This means that they don't have a particularly well-known presence in the market. Consequently, the company has a somewhat unrecognised reputation when compared to other big names in the online gambling industry.

This by no means suggests that BestCasino provides a substandard online casino service, it just simply means that they haven't got the same depth of experience as other online casinos who have withstood the test of time to become big names in the industry.

One thing that swings BestCasino's fresh reputation in the right direction is that the online casino is approved by the Global Gambling Guidance Group – one of the world's foremost gambling organisations which aims to minimise gambling addiction. Essentially, a badge like this allows you to rest easy in the knowledge that BestCasino has your best interests at heart.

Great games, great jackpots

All the games on BestCasino are provided by NetEnt. This first-class company based in Sweden (and used by most Swedish casinos) boasts some of the most innovative slot machine games in the business and supplies state of the art gaming systems to top-notch online casinos all over the world.

When you're playing a NetEnt game on BestCasino, you are guaranteed to be in for the ride of your life. Stunning graphics, dramatic background music and super smooth action come together to ensure that you are immersed in an environment of complete entertainment.

Some of the most popular NetEnt slots available on BestCasino include the mysterious enigma of their latest release – Pyramid – as well as the spectacular 5-reel Dazzle Me and the jewel in the crown that is King of Slots.

There's a £1million jackpot available to win on Arabian Nights and some explosive fun to be had with Boom Brothers – both of which come complete with great animation and special effects. You can also have a go at the big jackpot on progressive slot machines such as Mega Fortune and Cosmic Fortune.

All slots are available to play instantly online, so there's no need to wait for a software package to download.

Casino fun

If for some reason you ever get tired of all the slot machine fun to be had on BestCasino, then there are also plenty of other great casino games available to try your luck at. You can enjoy a vast array of traditional and themed table games such as blackjack and roulette as well as live casino games. You can also play a decent variety of different video poker games. The truth is, there's more than enough to keep you satisfied on BestCasino, no matter what you’re in the mood for.

Where's the money at?

Surprisingly, and rather frustratingly, BestCasino doesn't provide a lot of information regarding deposit and withdrawal methods on their website. At the bottom of their homepage they do list a few payment methods including credit cards such as Visa and MasterCard as well as e-wallets such as Neteller and Skrill.

After talking to a customer support member, you will find out that deposits are processed more or less instantaneously while withdrawals are usually processed within 24 hours, but may take up to a total of 72 business hours to go through. These are more or less standard time-frames for an online casino to process payments – making you wonder why they don't make such information more readily available on their website.

Oh and one more thing, withdrawals must be made via the same method with which you deposited money into your account – also fairly standard procedure.

A straightforward sign up bonus

BestCasino offers its incoming customers with a rather handsome deposit bonus worth up to €250. It's by no means the biggest sign up reward in the history of online casinos, but it's better than nothing. What's more the terms and conditions are quite straightforward:

• You will receive a 100% reward to match your first deposit with BestCasino.
• The minimum amount of a qualifying deposit is €10 and the maximum bonus avialable to claim in €250.
• You will have to play through the bonus amount 35 times until it will be available to withdraw as part of any winnings.

The BestCasino welcome bonus is actually fairly simple when compared to other online casino providers who sometimes require multiple deposits to release smaller bonuses in terms of percentage. It may not be the biggest reward in the world, but at least you know what you are getting with it.

There is no information about on-going promotions available on BestCasino, which puts them at a significant disadvantage to many other online casino websites which provide their customers with loyalty rewards and limited edition bonuses such as free spins.

Enjoy BestCasino on the move

You can enjoy a vast majority of the same great slot machine games that are available on BestCasino's desktop service when using your mobile phone or tablet. While there is no special app available for download, you can still access BestCasino's mobile tailored website from your smartphone's internet browser. It's as simple as that.

Providing that you have a pair of thumbs and a good internet connection, you can enjoy all the casino action wherever you are and whenever you want. The BestCasino mobile website will work perfectly on all good modern smartphones powered by Android and iOS as well as tablets such as the Samsung Galaxy tab or iPad.

A few teething issues

As an up and coming online casino provider, BestCasino still has a few issues that it needs to iron out before it can be considered among the big boys of the online gambling business.

The chief concern for many customers is the apparent lack of open information regarding banking methods. While it is possible to get such information from a live chat support member, customers might think it shouldn't be necessary to go out of your way to find out such essential information.

Another issue that holds BestCasino back is the fact that they don't offer any on-going promotions to their loyal customers. Granted, as an online casino that operates on a smaller scale to the big corporations, they can't afford to throw bonuses and rewards at their customers. But that said, they should at least offer something to show appreciation to their customers.